BETA

Privacy Policy

How we collect, use, and protect your data

1. Introduction

This Privacy Policy explains how Netmetrics collects, uses, and safeguards your personal data when using our services.

2. Data We Collect

  • Account information (name, email)
  • Payment data (processed securely via providers like Stripe)
  • Usage logs (IP, browser, access times)
  • Technical data (device, OS, connection info)

3. How We Use Data

  • To provide and improve our services
  • To process payments and subscriptions
  • To detect fraud and abuse
  • To comply with legal obligations
  • To send important service updates

4. Legal Basis (GDPR & UK GDPR)

If you are located in the UK or EEA, we process your data under these legal bases:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests

5. Cookies & Tracking

We use cookies and analytics tools to improve user experience and monitor performance. You can disable cookies in your browser, but some features may not work properly.

6. Data Sharing

We do not sell your data. Data may be shared with trusted partners (e.g., payment processors, cloud providers) strictly for service delivery.

7. Data Retention

We retain your data only as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Payment data is retained according to financial regulations.

8. Data Security & Transfers

Your data is stored securely with encryption and access controls. Where data is transferred outside the UK/EEA (e.g., to US-based providers like Stripe), we ensure adequate safeguards are in place such as Standard Contractual Clauses.

9. Your Rights

  • Right to access your data
  • Right to request correction or deletion
  • Right to withdraw consent at any time
  • Right to request data portability
  • Right to lodge a complaint with a supervisory authority (ICO in the UK, GDPR regulators in the EU)

10. Other Privacy Frameworks

We also comply with applicable international privacy laws such as the California Consumer Privacy Act (CCPA/CPRA) and Brazil’s LGPD where relevant.

11. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect data from minors. If discovered, such data will be deleted immediately.

12. Changes

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

13. Contact

If you have any questions, contact us at support@netmetrics.app.